Divers questions

Order today and at Step 3 of your order, indicate a desired delivery date. We will ship your package according to the deadline of the chosen carrier, so that it arrives at the nearest of this date. (We can not be held responsible in case of delay of the delivery service of the Post).

Yes there is a delivery charge from 5.9 euro depending on the carrier's choice.

To have your gift delivered, you must enter a delivery address different from that of the billing. But rest assured, we never put an invoice in our packages;)

Our service is evolving and allows us to regularly offer new countries. Here are the countries supported today: France, Germany, Austria, Belgium, Spain, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom and Switzerland.

For reasons of delay (5 to 8 days of delivery) and delivery costs of several tens of euros, it is not possible to deliver in the DOM-TOM.

If 5 working days after the despatch of your parcel, you have not received it, you must get closer to the post office closest to the delivery address and equipped with the tracking number that you have been communicated by e-mail in your shipping confirmation. However, we advise you first to do a small neighborhood survey because it often happens that someone has recovered the package for you. If after all these steps, you still have no news of your package, get closer to our customer service so that we can open a survey with LaPoste services.